Professional Services

EDI Associates offers a comprehensive range of services to help customers fully implement and benefit from our connectivity and collaboration solutions. EDI Associates Professional Services and Customer Support organizations help customers quickly connect their partner communities and ensure maximum value from their EDI Associates solution.

EDI Associates Professional Services team members are more than technology specialists. They're business people. They understand the dynamics of trading community relationships and how e-business integration plays a key role in your success.

Our Professional Services include:

Project Planning

We will analyze your business requirements to help you define and develop your e-business. We consider all factors: platform, operating system, network environment, integration with ERP and mission-critical applications and more. Your EDI Associates Project Manager develops a timeline and ensures that schedules and milestones are met.

Implementation

We will determine your data and mapping requirements, manage the installation of your system, integrate your enterprise and connect your operations to your chosen communications platform.

Migration Services

We have the expertise to efficiently manage the migration of an entire trading community. We will smoothly direct the migration of your partners from a paper-based or VAN system to the Internet, with no disruption to your current EDI environment.

Community Development

We will work with you to connect your trading partners and increase the return on your investment. We'll develop a strategy to meet your trading partner connectivity objectives, taking into account the number and size of your trading partners, transaction sets, and the level of involvement required from your internal company resources.

Trading Community Management

Once your partners are connected, we'll assist you with the management of your trading community. Our team works with you to manage partner relationships, add new vendors and customers and handle partner contracts.

Customer Support

When a problem appears in your B2B connectivity infrastructure, you need more than technical expertise. You need the assistance of support professionals who understand e-business. EDI Associates Customer Support is your single source for problem resolution.

Staffed by a team of experienced software engineers and network specialists, EDI Associates Customer Support team responds to questions quickly and delivers timely, effective solutions. Our automation and tracking system allows our customer support staff to quickly access detailed information on each customer's implementation.

For more information on EDI Associates services, please contact your EDI Associates Sales Representative.

How Can EDI Associates Benefit Your Company?
Contact us at info@ediassociates.com or (503) 297-5188 and connect today! Or, if you prefer, allow us to contact you to learn more about your specific needs. Let us know today.